1. How do I find my phone model?
On most Android phones, go to Settings → About phone. On an iPhone, go to Settings → General → About → Model Name.
If your phone won’t turn on, check its original box or send us clear photos of the front and back through WhatsApp. We’ll help identify it.
2. How do I know if my phone needs a new battery?
Common signs include:
- The battery drains unusually quickly.
- Your phone shuts down unexpectedly while showing charge remaining.
- The battery percentage jumps or drops suddenly.
- Your phone gets unusually hot during normal use or charging.
- The battery swells or pushes the screen or back cover outwards.
These symptoms can also have other causes, such as software issues or charging faults. A technician can check whether a battery replacement is needed.
If the battery appears swollen, stop using and charging the phone. Do not press the cover back down or puncture the battery. Contact us to discuss safe handling before arranging collection.
3. How do I know if my phone needs a screen replacement?
Your phone’s screen—LCD or OLED, depending on the model—may need replacing if you notice:
- Cracked glass or dark, ink-like patches.
- Coloured lines, flickering, or distorted images.
- Touch that does not respond or registers touches by itself.
- A black screen while the phone still rings or vibrates.
- Persistent ghost images or uneven display brightness.
The internal display can be damaged even when the outer glass looks intact. However, some display problems come from connectors, software, or motherboard faults, so we’ll assess the issue before recommending a replacement.
4. How long does pickup, repair, and delivery take?
For common smartphone repairs, we aim to complete pickup, repair, and return delivery within 1–3 hours in the Klang Valley, subject to your location, parts availability, technician availability, and traffic.
Motherboard repairs, water damage, and more complex faults may take longer. We’ll confirm the estimated turnaround when arranging your repair.
5. What payment methods do you accept?
We accept bank transfers. For smartphone pickup repairs, payment is requested after the repair is completed and before return delivery.
We can share repair updates and photos through WhatsApp. Please pay only to the account confirmed through DoorstepFix’s official WhatsApp number: 011 6362 6459.
6. Which areas do you cover?
Our main service area is Kuala Lumpur, Selangor, and the greater Klang Valley.
Availability depends on the service and your exact location. If you’re outside these areas, send us your postcode through WhatsApp so we can confirm whether we can arrange assistance before you book.
7. What warranty do you provide?
Our stated device repair coverage includes:
- Screen replacement: A 30-day warranty covering touch functionality, subject to our warranty terms.
- Battery replacement: A two-month warranty, subject to our warranty terms.
The touch warranty does not mean every type of screen damage is covered. Please read our Warranty Policy for coverage, exclusions, and claim procedures.
For other repairs or home services, ask us to confirm the applicable warranty before approving the work.
8. Do I need to pay before my smartphone is repaired?
We do not collect the smartphone repair payment at pickup. Payment is requested after the repair is completed and before the device is delivered back.
If the device cannot be repaired, we’ll explain the outcome and arrange its return. A one-way rider fee is payable by the customer. Please confirm the delivery charge with us before booking.
For payment concerns or suspected unauthorised payment requests, contact 011 6362 6459 or hello@doorstepfix.my.
9. Do you repair devices other than smartphones?
Yes. We also arrange repairs for laptops, desktop PCs, tablets, and smartwatches, depending on the model, fault, and parts availability.
Send us your device model, a description of the problem, and your location. We’ll advise whether pickup or on-site service is suitable.
10. Do you also provide home services?
Yes. DoorstepFix also arranges renovation, cleaning, plumbing, electrical work, painting, air-conditioning services, carpentry, flooring, roof repairs, tree cutting, and grass cutting.
To request a quotation, send us:
- Your location or postcode.
- A short description of the work.
- Clear photos or videos, if available.
- Your preferred service date.
Some jobs require a site inspection before a final quotation. Home service payment terms and any deposit requirements will be stated in the quotation.
Need help? Chat with DoorstepFix on WhatsApp.