AtDoorstepFix.my β Repair, Payment & Aftercare Policy
We provide professional device repair services with clear pricing and customer approval before work begins. Please read this policy before confirming your repair.
1. Diagnosis & Repair Approval
We explain the proposed repair and confirm the price through WhatsApp before proceeding.
If we discover additional faults, we will explain any extra work and charges and obtain your approval first. Any separate diagnostic or delivery fees must also be disclosed beforehand.
2. Repair Completion & Payment
After completing the repair, we will share photos or videos showing the repair result and relevant testing where practical.
For pickup repairs, payment is required after completion and before return delivery. Photos, payment, or your initial acceptance do not remove rights relating to defects discovered later.
Pay only to the account confirmed through our official WhatsApp number: 011 6362 6459.
3. Refunds
A change of mind after an approved repair has been correctly completed does not automatically qualify for a refund.
If the repair is defective, the supplied part is faulty, or the agreed service cannot be completed, we will assess the matter and provide an appropriate remedy, subject to applicable law. This may include further repair, replacement, or a refund.
Any deduction for transport or other charges must have been disclosed and agreed beforehand and must be permitted by law.
4. Limited Repair Warranty
Our standard commercial warranty periods are:
- LCD or screen replacement: 30 days for touch functionality.
- Battery replacement: 60 days for faults attributable to the replacement battery.
- Charging-port, green-screen/display-fault, speaker, and motherboard repairs: 14 days for recurrence of the specific repaired fault.
- Other repairs: As stated in your quotation or invoice.
Coverage applies to the relevant supplied part or repair work. It excludes unrelated faults and damage caused by subsequent impact, liquid exposure, misuse, or third-party work.
The LCD touch warranty does not cover display-only faults such as flickering, discolouration, or coloured lines. A separately booked display-fault repair has its own stated coverage.
See our Warranty Policy for full details. These commercial limits do not restrict rights that cannot lawfully be excluded.
5. If the Repaired Issue Returns
Contact us promptly with your booking details and a description of the problem.
For a valid warranty claim, covered corrective work will be completed without additional charges for covered parts or labour. We aim to resolve accepted claims within seven days of receiving the device for assessment, subject to parts availability and repair complexity. We will keep you informed if more time is needed.
LCD claims remain eligible where the fault falls within the 30-day touch warranty.
Any proposed transport or inspection charge will be explained before arrangements are made, subject to your applicable rights.
6. Packaging & Delivery
Pickup and return delivery are arranged through Lalamove or another third-party courier.
Devices are packed with protective bubble wrap, a carton box, and our reusable branded bag, as appropriate for the device.
Delivery times are estimates and may be affected by traffic, weather, or courier availability. We will assist with delivery concerns and investigate loss or damage reported during transit. Using a courier does not remove any responsibility DoorstepFix has under the booking or applicable law.
Contact Us
WhatsApp: 011 6362 6459
Email: hello@doorstepfix.my
By confirming a repair after receiving this policy, you accept the agreed scope, price, and applicable service terms..