Terms of Service

Last updated: 14 August 2026

By booking or using any DoorstepFix.my repair service — on-site, or pickup & delivery — you agree to the terms below. Please read them before confirming a booking.

1. Service Scope

DoorstepFix.my provides on-demand repair services for smartphones, laptops, and PCs, including screen, battery, charging port, camera/speaker, and related hardware repairs, across the brands and models listed on our website.

Repairs are carried out through one of two service modes, selected by the customer at the time of booking:

• On-Site Service — a technician visits your home or office and carries out the repair on the spot.
• Pickup & Delivery Service — your device is collected, repaired at our workshop, and returned to you.

2. On-Site & Pickup/Delivery Service

On-Site Service

For on-site bookings, a DoorstepFix technician will travel to the address you provide to carry out the repair. You (or an authorised adult) must be present to hand over the device, approve the repair, and receive it back once complete.

Pickup & Delivery Service

For pickup & delivery bookings, collection and return of your device is arranged through our courier partner, Lalamove, or another equivalent third-party courier service. DoorstepFix.my coordinates the booking and repair, but the physical pickup and delivery leg is carried out by the courier partner.

3. Customer Responsibilities

• You must ensure your device is free of illegal content before handing it over for repair or pickup.
• You are responsible for backing up your device’s data before the repair. DoorstepFix.my is not responsible for data loss.
• For repairs limited to hardware components — such as LCD/screen, battery, charging port, or camera replacement — data loss is not expected as part of a normal repair, but this is not a guarantee and does not override the backup responsibility above.
• You must provide accurate contact and address details for on-site visits or courier pickup/delivery.

4. Parts, Warranty & Repairs

• Unless otherwise agreed and paid for, replacement parts used are quality aftermarket/compatible parts, not original manufacturer (OEM) parts. Genuine OEM parts may be available on request at a different price — ask us before booking if this matters to you.
• A limited warranty applies to the specific part replaced during the repair, for a period confirmed with you at the time of booking. The warranty does not cover unrelated faults, accidental damage, or issues arising after the device has been opened or repaired by a third party.
• All repairs are carried out only after you approve the diagnosis and price.
• Photo or video proof of the completed repair is shared with you before payment is finalised.

5. Repair Approval & Payment

• We confirm the diagnosis and price with you on WhatsApp (or in person, for on-site jobs) before any repair work begins.
• On-Site: payment is collected once the repair is completed and you have confirmed it’s working.
• Pickup & Delivery: payment is required before your device is returned to you via the courier.

6. Refunds & Cancellations

• Once a repair has been confirmed by you and payment has been made, it is treated as final — refunds are not provided for completed, approved repairs.
• If a fault reoccurs within the warranty period on the specific part replaced, contact us for a warranty repair rather than requesting a refund.
• You may cancel a booking before the technician visit or courier pickup has taken place at no charge, subject to reasonable notice.

7. Liability Limitations

DoorstepFix.my is not responsible for:

• Pre-existing device issues unrelated to the repair performed.
• Water damage, or faults arising from water damage, unless the water damage repair itself was the service booked.
• Faults unrelated to the specific part or issue repaired.
• Delays, loss, or damage occurring during third-party courier transit (see Section 2).

8. Data & Privacy

We do not access, copy, or use your personal data without your permission. Hardware repairs such as screen or battery replacement do not require your device password. Where a repair genuinely requires access to your device’s software (e.g. system reinstallation), we will ask for your explicit consent first.

9. Free Tools & Estimates

Tools provided on our website — including but not limited to the scam message checker and the cost calculator — are provided for general informational purposes only. They do not constitute professional, financial, or security advice, and results should not be relied upon as guaranteed accurate. Always verify suspicious messages independently and never share OTPs, passwords, or banking details with anyone.

10. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our services or operations. The “last updated” date at the top of this page will reflect the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

11. Contact

By proceeding with a booking or repair, you acknowledge that you have read and accepted these Terms of Service.