Warranty Devices:

DoorstepFix Device Repair Warranty Policy

Last updated: 17 September 2026

We provide a limited warranty on eligible parts supplied and installed by DoorstepFix and on the specific repair work completed.

This policy applies to eligible smartphone, tablet, smartwatch, laptop, and desktop PC repairs. Coverage depends on the part or repair listed on your invoice.

1. Warranty periods

Warranty starts on the repair-completion date recorded on your invoice. Any additional coverage agreed in writing will be recorded in your quotation or invoice.

2. LCD and screen replacement: 30-day touch warranty

This commercial warranty covers faults with the replacement screen’s touch function, such as unresponsive touch or unintended touches, where assessment confirms the replacement part or installation is responsible.

It does not provide commercial warranty coverage for:

• Display lines, flickering, discolouration, black spots, or other image-quality faults.
• Cracks, breakage, pressure damage, or scratches occurring after handover.
• Touch faults caused by a bent frame, impact, liquid exposure, or another component.

A screen-replacement touch warranty is different from a separately booked green-screen or display-fault repair. The latter covers recurrence of the specific fault repaired for 14 days.

These commercial coverage limits do not remove any rights or remedies available under applicable law.

3. Battery replacement: 60-day warranty

Coverage applies where assessment confirms the replacement battery is responsible for:

• Failure to charge properly.
• Unexpected shutdowns despite charge remaining.
• Abnormally rapid battery drain.

Battery life varies with usage, settings, applications, temperature, and device condition. Problems caused by software, charging accessories, charging circuits, or other components are not battery defects.

Physical damage, punctures, and faults caused by misuse or external damage are excluded. We assess battery swelling to determine its cause; it is not automatically excluded.

If a battery swells, stop using and charging the device. Do not press, bend, or puncture it. Contact us before arranging collection.

4. Charging-port, display-fault, speaker, and motherboard repairs: 14-day warranty

Coverage applies when the same repaired fault returns and assessment confirms it relates to the work completed.

Examples include:

• A repaired charging port stops functioning.
• The same green-screen fault reappears.
• The repaired speaker develops the same sound problem.
• The specific motherboard fault returns.

The original repair warranty does not cover new or unrelated faults. Faults caused by damaged cables, unsuitable adapters, liquid exposure, subsequent impact, or new blockages are excluded where they caused the claimed issue.

5. General exclusions

Our commercial warranty does not cover faults caused by:

• Subsequent accidental damage, dropping, excessive pressure, or misuse.
• Liquid exposure, corrosion, or moisture unrelated to defective work.
• Fire, pests, power surges, unsuitable voltage, or natural disasters.
• Third-party repairs or modifications that caused or contributed to the fault.
• An unrelated component or pre-existing condition outside the agreed repair.

An exclusion must relate to the fault being claimed. Previous liquid exposure or third-party work does not automatically invalidate every claim. We will explain the assessment and the reason for any rejection.

6. How to make a warranty claim

1. Contact DoorstepFix on WhatsApp at 011 6362 6459 as soon as you notice the issue.
2. Provide your invoice, receipt, booking reference, or other information that allows us to locate the repair.
3. Describe the problem and send clear photos or a video where useful.
4. Arrange an inspection with us before authorising further work elsewhere.

For a valid claim under this warranty, we will correct the covered fault or replace the defective covered part without charging for the covered parts and labour. If that cannot resolve the issue, we will discuss the appropriate remedy, subject to applicable law.

7. Collection, delivery, and inspection charges

Rider and transport fees are not automatically included in our commercial warranty.

Any proposed transport or inspection charge must be explained and agreed before collection or attendance. Charges will not be imposed where doing so would conflict with an applicable legal obligation to provide a remedy without cost.

8. Refunds and customer rights

A change of mind after an approved repair has been correctly completed does not automatically qualify for a refund.

However, this policy does not impose a blanket “no returns or refunds” rule. Defective parts, faulty workmanship, or failure to provide the agreed service may require a remedy under applicable law.

If DoorstepFix cannot complete a repair and you have prepaid for the uncompleted work, that payment will be refunded. Any deduction for rider or transport costs must have been disclosed and agreed beforehand and must be permitted by law.

These warranty periods describe our commercial cover. They do not exclude, replace, or shorten any rights that cannot lawfully be excluded under Malaysian law.

9. Other parts and home services

Warranty coverage for other device parts must be specified in the quotation or invoice before approval.

Home services, renovation work, and installed household products have separate workmanship or product warranty terms stated in their respective quotations. The device warranty periods above do not automatically apply to those services.

Contact DoorstepFix

WhatsApp: 011 6362 6459
Email: hello@doorstepfix.my

Please keep your invoice and booking messages for future reference.