DoorstepFix.my — Pickup & Delivery Policy
We make device repairs convenient by arranging collection and return through Lalamove or another third-party courier service.
1. Free Pickup
DoorstepFix pays the courier fee to collect your device from your confirmed address within our service coverage in Kuala Lumpur and the Klang Valley.
Please send us your location so we can confirm coverage and collection availability before booking.
2. Return Delivery Fee
The customer pays the return delivery fee after the repair is completed.
We will explain this arrangement before collection and confirm the return fare for your approval before dispatch. The exact fare depends on the route and courier availability. We can share the courier booking details and fare confirmation with you.
If the device cannot be repaired, the agreed return delivery fee remains payable, subject to your applicable rights.
3. Repair Payment & Dispatch
For pickup repairs, repair payment is requested after the approved work is completed and before return delivery.
We will confirm the delivery address and arrange dispatch once the repair payment and return delivery arrangements are settled.
4. Packaging & Tracking
For return delivery, we use protective packaging appropriate for your device, such as bubble wrap, a carton box, and our reusable DoorstepFix bag.
Please package your device securely for collection and tell us about existing damage before handover. We will share available tracking details so you can follow the delivery.
5. Delivery Times & Delays
Collection and delivery times are estimates. Traffic, weather, rider availability, and other courier conditions may cause delays.
If a delivery is delayed, contact DoorstepFix. We will help follow up with the courier and keep you informed.
6. Lost, Stolen, or Damaged Devices
If your device is missing or arrives damaged, contact DoorstepFix immediately. Keep the packaging, delivery details, and any relevant photos or videos.
We will investigate with the courier and assist with any eligible claim. Lalamove’s Goods Protection Promises apply only to eligible bookings and are subject to its terms, exclusions, evidence requirements, and compensation limits. Coverage and full reimbursement are not guaranteed.
Read Lalamove’s Goods Protection Promises. Eligible claims must currently be submitted within seven working days of the incident, so prompt reporting is important.
Courier claim arrangements do not remove any responsibility DoorstepFix has under your booking or applicable law.
Contact DoorstepFix
WhatsApp: 011 6362 6459
Email: hello@doorstepfix.my
By confirming collection after receiving this policy, you accept the disclosed pickup and return delivery arrangements.